Refund policy

Delivery Policy

- Shipping Time: Orders typically take 3-5 business days to arrive, excluding Fridays, Saturdays, and national holidays in Cairo.
- Order Tracking: To track your order, please send an email to [help@shipblu.com](mailto:help@shipblu.com).
- Same-Day Delivery: Available for certain zones from Monday to Thursday (Friday to Sunday are off) if the order is placed before 3:00 pm. Orders placed after 3:00 pm will be delivered the next working day. Please send us a DM for Same Day Delivery within Cairo.

Returns and Exchanges Policy

- Return/Exchange Window: You have up to 14 days from the date of receiving your order to request a return or exchange.
- Condition for Return/Exchange: Items must be returned with the hangtag still attached. Returns will not be accepted if the item shows signs of being stained, sweaty, having an odor, torn, or washed.
- Shipping Fees: Customers are responsible for covering all return and exchange shipping fees.

For returns and exchanges requests, please click here